USA Looking Forward To Boost Travel Benefits For Troops

On Thursday, April 4, the US Secretary of Transportation asked the airlines in the USA to increase its benefits for the 1.3 million active-duty US military personnel and their family members. The department plans to add these additional benefits to military personnel’s travel in the customer service dashboard.

The US Department of Transportation (USDOT) also plans to promise a full refund on travel plan cancellations due to military directives and allowances for free baggage for the troops and their family members.

Buttigieg, US Secretary of Transportation, said, “Benefits are not consistently detailed in carriers’ public-facing Customer Service Plans, resulting in many service members being unaware of them.” He further added that  “airlines’ travel benefits often do not fully address the needs of service members who may need to cancel or change personal travel plans due to military directives.”

Major airlines such as American Airlines, Delta Air Lines, and United Airlines responded positively to this. They said, “Carriers are proud to offer a variety of travel benefits and are transparent about these benefits on their websites.”

Not only that, but Southwest Airlines also mentioned being “committed to making the military travel experience as easy as possible,” which signifies its commitment and dedication to the military. 

However, this is not the first time this has happened; in September 2022, approximately all the major lines of the country agreed to provide meals to their passengers and also provided overnight stays for lengthy delays. 

Biden administration stated that the USDOT is writing new rules and regulations for the airlines to pay a penalty to their passengers for significant flight delays or cancellations because of the carriers.  However, they haven’t made any amount public for how much a carrier needs to pay to its passengers for significant flight delays. However, as per Businessline, “USDOT asked carriers in 2022 whether they would agree to pay at least US$100 for delays of at least three hours caused by airlines.

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